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help@bidpress.com

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888.463.5823

Frequently Asked Questions

Products and Sizing

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Do you have access to additional product styles and brands?

We love to work with customers to find exactly what they want and regularly order brands and products not listed on our site. Several categories we're currently expanding include youth, toddler, headwear, and outerwear. Popular brands we work with include: Patagonia, Nike, Under Armour, Eddie Bauer, Puma, OGIO, Vantage Apparel, Adidas, and more.

Just e-mail us if you are looking for a product you don't see and we'll try our best to find a solution.

How can I find the ideal product for my design?

We want your finished product to be perfect for your group or event. Custom apparel is our passion, so we're more than happy to make recommendations if you're unsure about which style to chose. Even if our selection of apparel doesn't include exactly what you're looking for, e-mail us and we'll try our best to find a solution.

Can you give me some additional fit guidance?

It's a well known fact that sizing can vary from brand to brand. If you want additional information on the fit of a product, don't hesitate to e-mail us and we will send you the measurements. After all, your design should fit as good it looks.

Artwork and Design Guidelines

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How do I upload my art?

Loading your image, graphic or logo is really as simple as selecting "Upload Art" within the Design App and then "Click to Upload". As long as your file is 10MB or smaller and one of the below file types, your image will be loaded onto your shirt momentarily.

.eps – PostScript file
.pdf – Adobe Acrobat document
.png – Portable Network Graphic file
.gif – Graphic Interchange Format file
.jpg or .jpeg – JPEG image file

Note: Vector or high resolution artwork (300 DPI) is preferred.

Have a different file type or questions about uploading? No problem. E-mail us the file, and we'll send you an updated one shortly – usually within a few hours.

I'm a design novice. Can you help with my artwork?

Give us a buzz. Our design savvy Customer Experience team is capable of answering most questions. Failing that, you can speak directly to one of our expert graphic designers – free of charge and without the gibberish jargon.

Do you charge extra if my artwork requires modifications?

Our graphic designers will complete basic artwork services free of charge. This generally includes, but is not limited to: removing background colors, reducing the number of colors, converting low-resolution images to vector images, etc. If your design requires a hefty amount of alteration, a small fee (usually $25-50) may be applicable.

What are the image size guidelines for a clean print?

DPI, or dots per inch, is exactly as it suggests – the number of dots of ink that appear in one square inch of a printed raster image. In short, the higher the DPI, the better the resolution of your printed image.

Designs should be sized at actual print dimensions and have the following resolution to ensure a clean print:

Digital Printing:

  • 300 DPI preferred

  • Minimum of 72 DPI for dark ink on light shirts, minimum of 120 DPI for light ink on dark shirts

Screen Printing/Embroidery for Raster Images:

  • 300 DPI preferred

  • Minimum of 200 DPI

Great, but how the heck do I find the DPI?

  • Mac: right click on your image file > Open With > Preview (likely your default program) > Tools > Show Inspector > Image DPI (pixels/inch)

  • PC: open your image in Paint > File > Properties > Resolution (DPI)

What's the difference between vector and raster artwork?

Vector artwork is a graphic or logo made of mathmatical lines and curves, which means your artwork has infinite resolution and will be crisp no matter the size. This is the preferred file type for the cleanest print.

Common file types: .eps, .ai, .pdf, .ps, .cdr

Raster artwork is any image, graphic or logo that is comprised of pixels or dots, which means enlarged artwork can appear pixelated or fuzzy. In case you have a low resolution raster graphic or logo, our expert graphic designers will recreate your graphic or logo as a vector image for high quality printing.

Common file types: .jpg or .jpeg, .png, .psd, .gif, .bmp, .tif

Ordering

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What's the minimum order size?

Twelve is currently the minimum order due to the economics of screen printing, digital printing and embroidery.

What's included in my quote?

Getting a printing price quote is as easy as it is free and determined by three main factors:
1. The product chosen.
2. Your total quantity of items.
3. The number of ink colors required for your design (for screen printing orders only).

Other customizable aspects such as personalization (e.g., personalized names, personalized numbers), special print locations (e.g., sleeve, hood, pocket), and specialty inks (e.g., metallic, glitter, puff, glow-in-the-dark) may influence the cost of your order.

For groups on a tight budget, we recommend adding additional items to decrease the cost per item, or reducing the number of colors in your design – our graphic designers can do this free of charge.

Can I order a blank or printed pre-production sample?

There's nothing better than a garment that feels as good as it fits. We don't expect you to take our word for it, so we're happy to send you a blank sample of your chosen product to feel and try on before commiting to your order. Better yet the fee may be credited towards the current order of that product upon request.

Even though we meticulously check your proofs before printing your job, we know that sometimes you need to see it to believe it. If your final order will be over $2,000, you will recieve a complimentary printed pre-production sample upon request. You can still receive a printed sample for jobs under $2,000, subject to a $75 fee for the first color in the design and $24 for each additional color. Separate print locations are considered as additional colors. Styles other than t-shirts may incur additional fees.

E-mail us or give us a quick buzz to request blank or printed samples.

Will I receive a digital proof before printing?

Our graphic designers will review your design with an expert eye and e-mail a digital proof for your approval. We may provide feedback, if any, or make minor adjustments to your design's alignment, line thickness, etc. You can simply reply to approve, make additional comments, or call us at 887.463.5823 to talk it through. Once your design is finalized, the order will then sent off to your printer of choice before arriving at your front door.

Your delivery date may be subject to change if you need more than 24 hours to approve your proof.

How do I add multiple shirt styles and colors to my order?

In a large group, there are bound to be a few individuals who want to mix it up and order a different style or color of product. Well, we aren't happy unless everyone is happy.

To add multiple shirt styles to your order, select "+Add" from the top right corner of the Design App and choose your additional shirt styles and colors. Once you've selected the product, it will appear under Product on the right side of the page. Click "Edit" under each product to "Change Product", "Change Color", "Change Quantity", or "Remove Product".

What if I want to pay with a purchase order?

We do allow large institutions, such as universities and government agencies, to pay with a check or purchase order. All you need to do is give us a call and we'll provide you with a special code you can use to check out.

Printing Options

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Can you match my ink colors?

Unlike most custom t-shirt printers, we match exact Pantone colors for logos and artwork free of charge, no matter the order size. Select "Add Note" and leave us a message with the Pantone or PMS color number (e.g., PMS 375) so we can make sure your design is the exact color you want.

If you want to match ink colors and aren't sure how to find the right PMS color number, please e-mail us or give us a call.

Can I add personalized names and numbers?

Ditch the sticky name tags and awkward pin-on numbers at your next group event. We offer personalization for your custom apparel so you can stand out from the crowd. Each personalized name is $5 per product and every personalized number up to two digits is $4.

E-mail us or call before submitting your order, so we can update your final price and advise the best way to communicate your group's personalization needs.

Can I vary the ink colors for products in my order?

Absolutely, as long as the design stays the same you can request ink color changes for a minimum of six products per color specification. For example, for an order of 24 custom t-shirts you want 18 black t-shirts to be screen printed with white ink and six white t-shirts with black ink.

Select "Add Note" in the Design App and simply leave us a detailed message explaining which products require which ink colors and click "Save" or give us a call us to talk through the specifics before placing your order. Your final price quote will reflect a charge of $20 per additional color.

Can I print on the sleeve?

Does your design extend beyond the normal print areas? No problem, we can make your sleeve printing dreams come true for 50 cents per product.

In the Design App, place your sleeve design/text at the bottom of your product and then call us at 888.463.5823 before checking out to discuss further.

Can I print on the hood?

You've taken your hoodie design to the next level. We'll gladly help you realize your hood printing needs for 50 cents per hoodie.

In the Design App, place your hood design/text at the bottom of your product and then call us at 888.463.5823 before checking out to discuss further.

What types of specialty inks and printing methods do you offer?

Our printers offer specialty inks and printing methods to ensure your design is as unique as your group. These options are available by special request and are subject additional charges.

Water-based ink
These screen prining inks are absorbed directly into the fabric, giving your swag an ultra soft touch. The resulting product is as soft as the design detail is crisp and can be used on both natural and synthetic fabrics.

Discharge ink
Best for screen printing items made of 100% cotton, this water-based ink chemically removes or bleaches the fabric to reveal the fiber's natural color. Because you are simply removing the fabric's dye and replacing it with your color, the product will retain its naturally soft texture. This is ideal for getting a vibrant soft print on dark products.

Neon ink
Add a jolt of personality to your next custom design. Available in electric blue, green, magenta, orange, pink, purple, yellow, and more, these inks are applied to a base of white ink to ensure maximum intensity on products of any color.

Metallic ink
Luster addicts, brace yourselves. Add a touch of sheen with molten, metallic inks. These inks are a tad thicker than others and ideal for designs that don't feature tiny details. Gold and silver are standard colors, but others are available upon request.

Foil transfer
These mirrored transfers are attached to your designs with transparent, adhesive ink. Silver and gold are standard foil colors, but you can request additional colors to suit your design. These foils aren't heat-friendly, so keep them crisp by washing in cold water and letting the finished product hang dry.

Glitter ink
Let your design reflect your group's sparkling personlities at your next event with a transparent, glitter ink top coat. The ink can be applied over any color and is sure to inject your design with electric charm.

Reflective film
Ideal for the group on the go, reflective film can ensure you remain highly visible among bright or minimal lights. This film is most effectively applied in large sections of a design or in key areas to guarantee reflective visibility.

Glow-in-the-dark ink
Exactly as it suggests, the translucent ink is applied to a base of white ink to provide that familiar, nocturnal-green glow. This offers a great option for day-to-night events.

To request specialty inks and printing methods for your order, please e-mail us or give us a call to discuss the variety of options.

Can I add custom labels to my order?

Whether you want to sell your creations or add another level of personalization, we can take your designs to the next level with customized labels.

Screen print labels
This is a unique way to further personalize your items and enjoy a tagless feel. Although we can't print over existing tagless labels, we can remove fabric labels to make room for your design. Prices vary based on quantity, the complexity of your label design, or labor involved in fabric tag removal. In the Design App, place your label design/text at the bottom of your product and then call us at 888.463.5823 before checking out to discuss further.

Hang tags
These can be used to easily display sizing, company information, or further promote your brand. For an additional charge, we can attach your hang tags before shipping the final order. Please note that unless you want the hangtags placed on the seam or fabric label of a garment, there will be a teeny hole needed to attach the tag.

There is a 72-piece minimum order for custom labeling services. Please e-mail us or give us a call to inquire about price quotes and label options for your next order.

What is screen printing?

Traditional screen printing is the most common method of printing and represents the majority of customer orders. The modern technique has been around for over 100 years, which means many of our print shops boast generations of expertise facilitating colorful designs with hand-printed precision.

The process involves creating a stencil, or screen, which is used to apply ink colors one layer at a time, utilizing different stencils for each tone. Spot colors are used to communicate exact colors, so your designs are as dynamic as you desire. This technique also supports halftone printing, four-color process printing, and simlulated printing which allows for printing vibrant designs.

We recommend screen printing for the majority of orders, due to lower costs and vivid results on a wide range of colors, fabrics, and products.

For the cleanest possible design, see our image size guidelines.

What is digital printing?

Digital printing, as opposed to traditional screen printing techniques, is a modern process in which high-definition designs are printed directly onto the surface of the product. Our innovative print shops work with some of the most advanced digital printing technology available which allows for colorful, photo-realistic results.

Ink colors in digital printing are absorbed into the fabric instead of being layered on top. The pay off is a seamlessly printed design that retains the original softness of the product without weighing it down with layered inks.

We typically suggest this process for customers who want to print photo-realistic images, or designs with many colors, on a small number of garments due to the complexity of this technique.

For the cleanest possible design, see our image size guidelines.

What is halftone printing?

This is a graphic technique, most commonly seen in newsprint, which imitates shading by breaking an image into hundreds of small dots. The process allows us to screen print multi-tonal artwork using only one ink color – less colors, more savings.

Best Practices:

  • Our graphic designers are happy to recreate any artwork as a halftone image, but we still require high resolution artwork to ensure you receive the best quality print.

  • Halftone prints look best when the ink color is darker than the product (e.g., black ink printed on a white t-shirt) but we can work with you to print any color combination you can dream up.

  • Your digital proof may not accurately display halftone artwork due to the nature of pixelation, but rest assured that final product will arrive in all of its halftone glory.

What's the difference between four-color and simulated process printing?

Four-color process printing is a technique that separates your artwork into four colors: Cyan, Magenta, Yellow, and Black (CMYK). This procedure layers these transparent colors in order to create every color in the rainbow. This technique is ideal for printing photos and is best used on white or neutral products as the transparent ink colors can be altered by the tone underneath.

Simulated process printing combines the above with spot color printing for ultimate color precision. This technique is used when four-color process printing is unable to reproduce the exact color you wish to print. This process is used to print complex images, namely photos, onto black/dark colored items or for customers who require exact color matches for corporate logos etc.

These more complex printing techniques require a 70-piece minimum and 200 DPI or vector images. Please e-mail us or give us a call so we can give you an accurate quote for your job.

How large can I screen print my design?

Standard price quotes include designs with final print sizes of 16" x 16" or smaller on either the front and back of your chosen product. For an additional charge, our printers can screen print a maximum area of 17" x 24".

Unless the final design size is specified in the "Add Note" section, we will look at the size range of your products required and make a suggestion based on the smallest product in your order and the proportion created by you in the Design App. Your diverse group is likely to represent all shapes, but the screens developed for your job will render the same print size for every item.

If you have questions about oversize or jumbo printing requirements, e-mail us or give us a call to discuss further.

Shipping and Returns

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What are my delivery options?

Standard delivery
With the help of our nationwide network of printers, we offer free shipping within two weeks of submitting your job. After you've completed your masterpiece in the Design App, select "Choose Printer" to peruse the selection of print shops and delivery dates available for your order.

Rush delivery
Need faster delivery? We've got it covered. Once you've completed your design and selected "Choose Printer", slide the toggle below the available printers to "Yes" to view a calendar of dates with rush prices.

Super rush delivery
Need a miracle worker to print and ship even faster? You've come to the right place! If your desired delivery date isn't available to select, or marked "Call", please call us at 888.463.5823 to discuss alternative rush shipping options. We will be able to supply you with accurate quotes for a super rush delivery based on your job."

Can my order be shipped outside the U.S.?

We would be happy to provide you with an international shipping quote for any orders over 500 pieces. Please e-mail us and our Customer Experience team will look into options based on your job.

Can you individually mail or store and ship my order?

We offer a range of services to alleviate hassle once your designs have been printed.

Mail
Do you need us to mail your printed products straight to multiple locations? No problem. We offer an individual fulfillment service which means we can take care of shipping your custom t-shirts directly to their new home.

Store and ship
After your custom apparel is printed, we offer the option to store your order and ship at just the right time. By ordering a large number of products, you can take advantage of bulk pricing and chose to dropship whenever it's most convenient.

There is a 100-piece minimum for these services and additional charges will apply. Please e-mail us or give us a call to request a custom quote."

Can you individually fold and bag my items?

Let us add another layer of professionalism to your order by folding and polybagging your customized items. Whether you'll be mailing your products or simply want to keep them in tip top shape until they are distributed to your group, we will fold and package your order in individual, clear polybags for an additional charge.

If you have additional items you would like us to include in your individual mailout, send them our way and we can package them with your products before shipping. We frequently add flyers, postcards, and other small materials to packs for an additional fee.

To inquire about individual folding, polybagging, or packaging, please e-mail us or call before submitting your order, so we can update your final price.

What if there are problems with my order?

Even though we're an online marketplace, we're still only human. In the unlikely event you're unsatisfied with any aspect of your order, please don't hesitate to get in touch.

The Customer Experience team will be happy to help make things right. Whether your order arrives later than promised or your products have an error unseen by you or our design team, we'll strive to either amend and replace your order or issue a refund, as long as we're notified of an issue within 10 days of your receipt of your order.

To request order changes and cancellations, e-mail bidPress at help@bidpress.com or call 888.463.5823.

Can I cancel or change my order after my job has been sent to the printers?

After you approve your final bidPress proof, we make it our mission to quickly and efficiently produce your product. This means that we can't always guarantee cancellations or alterations to your order. Triple check your order before finalizing to avoid any issues. Of course we also understand that mistakes can be made, so feel free to e-mail us at help@bidpress.com or call 888.463.5823 as soon as you can.

About bidPress

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Where can I find you?

The bidPress headquarters are located in the heart of the Big Apple:

bidPress
659 Washington Street, Suite 5R
New York, NY 10014

If you'd like to see where the magic happens, e-mail us at help@bidpress.com and we'll coordinate a time to show you the office – free bidPress t-shirt included.